Great dealership, outstanding professionals, would recommend to others. Including helping my son, my wife and I have been purchased four cars from this dealership during the past three years. During each sales experience we received the same outstanding service from the general manager, sales consultant, owner loyalty/finance manager and service manager. A great group of professionals to have working for you!!!
I have to tell you about the wonderful customer service, I received from Ken Laxton and the work that was done on my car by,Gilbert L Artis Jr. I had service done on my car at another place. But anyway yesterday January 20,2015,Mr.Laxton was down to earth and very honest with me in asking, had any one else worked on my car, because things didn't add up to what I had told him. That is I took my car somewhere else to have it repaired and they didn't do the job I expected. But When Mr. Laxton and Mr. Artis got on the job, they fixed my car with half of the money I had been saving to take it to the other dealer and they kept me updated throughout my entire service done on my car and showed me evidence of the silicone fix that the other repair center did to my car. I am truly Grateful and Honored for the service they performed on my car Mr. Laxton and Mr. Gilbert. I can only say for those two guys, Truly, Truly exceptional Service!!! I have never in my lifetime experienced this Exceptional,Outstanding service in owning ,buying, and of course getting my cars serviced.
I just want to Thank them both for there Honesty,and Job Well Done!!!
Have you ever walked into a place other than your home and felt like you were home? That is the feeling you get when you walk into Pomoco Nissan. I am on my ninth Nissan from Pomoco Nissan and I have felt at home there from the minute I stepped foot into their doors. Everyone is always happy to see you and genuinely interested in how you are doing. I know every time I walk into the building, whether it be to buy a new vehicle or get one serviced, they will treat me as they treat a family member. There is no shopping around for me, I will only deal with Pomoco Nissan and have referred friends and family there and they all say the same thing now. Thank you Pomoco Nissan for being a family dealership that treats customers the way we want to be treated.
J. Hatt - Hampton
What can i say....praise jesus. The most quickest, knowledgebase, sweatless precess I've ever been thru. I was referred by a friend, to Mr. Ayer. I told him what i was working with. Then He introduced me to Mr. Wesley one of the best salesmen there. Got me riding in my 2014 nissan versa note with only $500 down. I cant wait until its time for me to purchase my next car. No matter where I may be. Pomoco Nissan in Hampton will definately always be taking care of me.
A. Vines - Hampton
I could not be happier with POMOCO Nissan. They always give me first class service, from Henry Ayer to E.B. Moore to the check out clerk. If my car is dirty(rarely) they wash it, they even vacuumed it once because there was a small amount of dirt on the driver's carpet. I am a retired commercial pilot, used to having maintenance done well and cleanly. When my car has been maintained and I go to pick it up, I am greeted with an open hood and clean rag for my personal inspection. I really like that.
Mike I appreciate everything you did for me with the sale. I thought you and your dealership was extremely professional, and Your honesty sold the car. I was waiting to receive the survey via email but I never did. Would you resend it please?
This was truly an experience operating in excellence, Mr Wiseman did an awesome job this is my fourth new vehicle first time at this dealership and by far the best, and I will bring my other vehicle to this dealership for any service needs.
My sales consultant Dwight Powell was exceptionally pleasant and easy to work with. He had the car I wanted waiting for me as I arrived to sign the paperwork. The whole Pomoco Dealership made my first-time car buying experience very stress-free and pleasant. I have already recommended them to several of my co-workers.
My wife and I were very pleased with the service Al and Mike provided. I was extremely impressed with the honesty, courtesy and professionalism they displayed. Although Al came a little later, he was extremely accommodating, gracious and kind. I truly appreciate the experience from beginning to end. Your customer service is on the level with the likes of Mercedes-Benz, Lexus and BMW. Thank you.
Corrine Foster was very helpful and went out of here way to make sure that we received first class service. We also had significant contact with Kevin Yeager and he was knowledgeable and eager to please. He did an outstanding job of reviewing and explaining the operation of the electronics involved. Met with Nell Walker and George Wood, both of which were informative and friendly.
Steve M - Hampton, Va
They were patient, and diligent in ensuring I stayed within my price range.
Desirae S - Newport News, VA
Our salesman, Mike Wiseman, was exceptional!
Sean S. - Newport News, VA
Lois Dretchen is an absolute joy to work with. No pressure tactics plus a little empathy and patience equals SALE!. The whole team was very polite and easy to deal with. Nissan is a great company. I will be looking forward to my next vehicle purchase.
Ernest M - Hampton, VA
Hello, I'm sending you this email messege to inform you that Jamal Jones did an outstanding job when I came to pomoco located at 4202 west mercury blvd hampton, virginia 23666 on saturday october 5th, 2013 to purchased a vehicle. he was pleasant throughout the test drive and paper work process.
The entire process was perfect. Henry, the owner, was incredibly friendly and welcoming. My salesman, Dayne, took as long as I wanted and showed me as many vehicles as I wanted him to before I made my decision. When I came back for my plates, I jokingly complained that the car had gotten dirty. Dayne had it cleaned for me on the spot. The customer service here was incredible.
Newport News Va
John G - Newport News
I loved the dealership! Everyone was awesome. It was the first place I have purchased a car and not felt pressured. They were friendly and courteous! Will highly recommend Pomoco Nissan in Hampton
Michelle - Poquoson
Very pleased with the treatment, the clarity in the negotiations and the speed in the purchase process.
Benny - Newport News
Henry Ayer is just over the top wonderful!! He put me with sales gal, Lois Lane( superwoman) I loved her ! She calls to see how I'm doing! I went back and she set up blue tooth for me! I love it! And I love my Rogue! :)
Beverly - Yorktown
Everything was perfect! This was the best car buying experience I have ever experienced. Everyone was very friendly, polite, knowledgeable and professional. I never felt rushed or pressured like other dealerships that I walked away from for those reasons. I look forward to many more visits for accessories and maintenance.
Debra B. - Newport News
Everyone was extremely helpful and very nice! I never felt pressured or pushed for time. I was able to leave and go get my son from daycare and then bring him back and pick right back up where we left off. Everyone was so sincere and even took time to talk with my son while I finished paperwork! I will recommend all of my friends who are interested in purchasing a vehicle.
Emily - Poquoson
I have been a customer of POMOCO Nissan since 2006 when I purchased my Sentra. I have always been treated as if I was the most important customer in the world every time I walk in there. Today was no different, I contacted POMOCO via phone on 29 May 2013 and was lucky enough to end up at the desk of Malcom in the Parts section. He made me feel like I was all that mattered at that particular moment--I need a hubcap replaced and he asked me to come down so he could check to ensure my rim was no bent also--when I got there he immediately knew who I was and stopped what he was doing to take care of me-- I was out of there in 5 minutes. He is such a professional!!!! Malcom along with your other employees are the reason I am a customer of POMOCO and will continue to be for the unforeseen future. I just wanted to take a moment to thank Malcom and POMOCO for making me feel like I matter!!
Tracy - Hampton, Virginia
I had traded in my Ford Fiesta for a 2013 Dodge Dart and had gotten a great trade in value. I was happy with the quality of service that was provided to me by pomoco employees. The processing time was incredibly fast and I was in and out in under 2 hours. Thanks for everything Pomoco!
Thomas F - Newport News
I found the FIAT sales staff to be very friendly and capable. Both Ashley (and Millie) sold me a FIAT pop for my wife. Ashley has been very helpful in providing additional information and demos. The sales transaction was quick and efficient. The cars are wonderful and I'd I had the $$ and didn't already have two I would definitely go for the Abarth. The service group has been efficient and effective in meeting FIAT forward care obligations.
Howard K - Pomoco Fiat
What can I say? I've been a loyal POMOCO customer for 35 years handling fleet cars for my job years ago, and all my personal cars and trucks. There has never been a time when I was disappointed with the service, prices, friendliness, or integrity displayed in my dealings with POMOCO.
From sales people to service personnel, to service writers and people in the parts department, they have all become friends that seem like family. I've always been treated like family; fairly, with the service department always going the second mile to help me.
I feel they care about me and want my car to work at its best because they know I depend on it, and on them. To demonstrate how much confidence I have in them, when I was responsible for having maintenance done on a foreign car, I took it to POMOCO for many of the things that needed to be done.
After being associated with them, they will know you by your first name and you will know theirs. You may not know that they know your first name, because they always refer to their customers with the utmost respect, calling me Mister. I tell them that "mister" refers to my dad - I'm Carl.
Carl H - Hayes, Virginia
When I was looking for a new (used) car, I went back to Pomoco where I had purchased several cars in the past. The salesman assigned to work with me did not use any high pressure sales tactics. I told him what I was interested in, and he showed me what was available. Then he worked with the used car manager to identify other vehicles of the style I was interested in. The process took about two weeks, but Jeff helped me find a vehicle that not only met my "desires," but also fit my budget. I greatly appreciated his dedication to customer service. And in the months that have followed, I've also appreciated the service I've received from the Pomoco Service Department--the whole organization is dedicated to getting the job done right! Thanks Pomoco!
Mike B - Newport News
I recently had the best experience I've ever had with a dealership. I've bought many cars over the years at dealerships and have never gotten the service I received at Pomoco, strictly because of my sales person. My sales person wasn't the stuffy suit guy trying to push something down my throat that I didn't need or want. As long as Ashley is working at your dealership, I will never shop for a another vehicle any where else. I have been, and will continue to, posting Ashley's business cards all over the Naval base. I also have sent several people her way already. She's a keeper and I strongly recommend you acknowledge her with some type of award. Thank you for the opportunity to provide positive feedback for someone I believe deserves it.
Bob T - Newport News
I wanted to take the time to tell you what an amazing job the body shop did on my Nissan Altima that was recently involved in a hit an run , I love my car and I was upset enough it happened but rest assured your team made me feel very comfortable with how they were to handle my misfortune. I don't know how this review works but my work was done at the body shop on 12625 Jefferson Ave in Newport news , VA 23602.
I could not have asked for better customer service it is second to none! The epitome of customer care! The way I was greeted by Ms. Jane Saunders she is a real Gem very very sweet,if i had to describe her in one word it would be PRICELESS.She made me feel right at home and very well informed on the process and my car was ready when promised with the help of the amazing crew of guys who did the work! Mr Chase the painter and Mr Marcus the body work man. Please extend my heartfelt thank you and gratitude for all they do and did if in the future I should ever need body work I will not even think about where to go you will always have my business as well as anyone I know who needs body work done! Have a wonderful day!
Cheryl L - Newport News
I just wanted to say, that I am so very thankful for your wonderful staff members. All the way from the salesman (Malachi Hargrave) to the manager (Chris Greene). I had been searching for a preowned Jeep SUV for months, only finding overpriced Jeeps that didn't really suit my needs. I stumbled upon your dealership while driving by. I was immediately approached to see if I needed assistance. After looking around I found a 2006 Jeep Liberty Renegade. I was unsure of if I was going to buy the vehicle for a few different reasons. But the staff was so willing to help me out, go out of their way, and maybe cut a little profit margin that I drove away a completely happy, and satisfied customer in my awesome 2006 Jeep Liberty Renegade. Again, I thank you from the bottom of my heart for giving me an awesome deal on my Jeep. You rock Pomoco!
Today was my second visit to Pomoco Lincoln-Mercury for service and I have to tell you, I am impressed with the service, hospitality and quickness of service. Alex Guynn is exceptional at Customer Cervice and I will definitely be coming back.
Thank you Alex.
Travis and Kari - Hampton
I recently bought a 2012 Jeep Grand Cherokee from Pomoco. This was the best experience I have ever had buying a car! I typically hate the whole car buying process, but Arne Stensaker and the rest of your associates made it very enjoyable! Arne took extra time to show us all the features of our new Jeep. We love it and are recommending to everyone we know to come to Pomoco for their next purchase! I can say you have gained a forever customer in me! Thanks again!
One Friday night I was at Patrick Henry Mall and I came out to my Milan only to find that it wouldn't start. I called Mercury's roadside assistance to have my car towed to the closest dealer. Lucky for me, that dealer was Pomoco Lincoln Mercury in Newport News. By the time I got there the service department had closed for the day. Lucky for me, the sales guys at Pomoco got me all taken care of. I left my car with Charles Gallaer, the General Manager, and he let me use one of the dealership's loaners. The next morning I was shocked to get a call from Lee Higgs in the service department telling me my car was fixed and I didn't have to pay for anything! Who even knew, but Pomoco was open on Saturdays for sales AND service! Thanks to Charles and Lee, I had my Milan back for the weekend. Keep up the great work, Pomoco!
Rochelle K. - Yorktown, VA
Pomoco Lincoln Used
Love my Town Car and Grand Marquis I bought from Pomoco Lincoln Mercury. Charles Gallaer and Darrius Young gave me the best price that no one in Newport News could beat. Tom Hinton in the service department is the only person I'd trust with my cars. If you want to get ripped off go somewhere else. If you want to get treated like a MVP go to Pomoco!
"Frank F" - Hampton, Va
I towed in my broken down Dodge. They fixed it same day. Once I knew what they had to fix I called around for prices and they were good. And they gave me free shuttle ride to home and back. "G" was friendly service advisor, no lies or b/s. I'll go back again.
"B" - Hampton, Va
I purchased my 2004 Maxima from Pomoco and it has been a great vehicle. Recently my car began to make a whining noise. The folks at Pomoco Nissan fixed my car right and helped me fit the repairs with my budget. My car continues to run great. My next Nissan will be from Pomoco, and they will continue to help me keep my current one running in tip-top shape!
Charles - Newport News, Va
(Caveat: I didn't buy a car here. I just had my car serviced at their garage.) I'm not from Hampton, but found myself driving through on a business trip. I had the good fortune to have my car die at the gas station across the street from Pomoco. And I'm serious when I say "good fortune". I walked across the street, explained what happened and the manager of the garage immediately had one of his staff walk back to my car with me with a remote jump. He jumped the car and then I drove back to the dealership. The garage shuffled things around and fit my car into the schedule to have the battery replaced. They were thorough, quick, and unbelievably accommodating. I checked around on the rates for the battery and service after getting home and they were completely reasonable and within market. I cannot thank the staff and mechanics with the service center enough.
Kavitha - Washington, DC
Pomoco Nissan Service
I have never purchased a vehicle from here or even service from here but I have never had better service. The first time I went here I was with my wife just looking for a new car for our expanding family and getting an idea what we liked and didn't. The sales agent was friendly even mailed a letter a month later to congratulate me and my wife on our new addition. Later on we ended up buying a Dodge and after owning it for 4 months the oil change indicator popped on which we went ahead and got our oil changed at the location we bought our car from. After the oil change the indicator was still there, fearing the worst (a broken sensor or something) I called the service department wondering if I needed to bring in my car. The service tech explained to my over the phone how to reset the indicator no questions asked. Even staying on the line to ensure that I did the steps correctly. So great job Pomoco and Thank you for everything you have done. With service like this I will be buying my next car from you.
Steven - Williamsburg, Va
I stoped in with a friend who had to pick up a part. I was looking at the full size Frontiers I had very nice sales lady who let me see the inside,engine compartment I have her name from the card she gave me. I really enjoyed my time at your dealership, Impressed with the look of your building, and the Saleslady was very proffesional,knowledable,a great person, I was only looking but now I am thinking of buying and when I do it. It will be from your dealership. Thank you!!!
Ralph Lucas - Hampton, Va
Pomoco Nissan Sales
I am Kenneth L. Jones and I was home on leave. I had some maintenance problems and I had to bring my car to your dealership. The Service Writer of the Lincoln Mercury Red Team "Lee" took real good care of me and my car, and I was just like to let the general managers of your organization know that as long as you have good quality people such as Lee (red team) working for your company, that you won’t have any problems getting your customers to come back. I hope that your company does not let his good, hard work, go un noticed. Thanks again Lee!
Kenneth Jones - Newport News
Pomoco Lincoln Service
I have purchased six cars/vans from POCOMO over the last few years. This is my third Town and Country Van. Sales personal such as Ed Henderson, Harold Peterson and Nell Walker make buying a car/van easy and fun. They are true professionals. Each year, the Town and Country Limited has more options that make driving fun. I bought my first Town and Country in 2000 another in 2004 and my third in 2009. George Wood, in your Service department, takes great care of my vans.
Homer Lewis - Hampton, Va
Town and Country